Snapchat’s Community Guidelines and Terms of Service have a zero tolerance policy for harassment of any kind. Safety at Snap is a company-wide effort and we have a global Trust and Safety team that works around the clock. The trust, safety and well-being of our users is paramount and a responsibility we take very seriously.
To report a Story or a Snap someone sent you:
- Press and hold on the Snap until a button appears in the bottom-left corner
- Tap ‘Report’
- Select the appropriate reporting option
- A comment box is available if you’d like to give more information
4. Submit your report
- Once submitted, you will have the option to block the user
- To report a Snapchat account:
- Press and hold on a Snapchatter’s name
- Tap the button
- Tap ‘Report’
- Select the appropriate reporting option
- Submit your report
To block a Snapchatter:
- Go to a Chat with that Friend
- Tap the ☰ button in the top-left to open the menu
- Tap ‘Block Friend’
When you block a friend, they won’t be able to view your Story, or send you Snaps or Chats.
To change who can contact you:
- Tap the button in the Profile screen to open Settings
- Scroll down to the ‘Who Can…‘ section and tap an option
- Select an option, then tap the back button to save your choice
By default, only ‘Friends’ you’ve added on Snapchat can contact you directly or view your Story.
If you don’t have a Snapchat account or are unable to report a safety concern in-app, you can report any issue on the Snapchat Support site.
Helpful Snapchat Links
Snapchat Safety Center
Safety Tips and Resources
I’m Concerned About a Snapchatter’s Safety
Parents and Educators a Quick Overview